Terms and Conditions of Sale and Website Use
Elevate Tech Limited Registration Number: 2025/742289/10 VAT/Tax Number: 9860279190 Registered Address: 24 Price Drive, Constantia, Cape Town, Western Cape, 7806, South Africa Website: https://store.elevatetech.biz Support Email: support@elevatetech.biz
Effective Date: 3 June 2026 Version: 1.0
1. Introduction and Acceptance
1.1 These Terms and Conditions of Sale and Website Use ("Terms") govern your access to and use of the website located at https://store.elevatetech.biz (together with any related sub-domains, including the test environment at https://store-test.elevatetech.biz) (the "Website"), and the purchase of any products or services from Elevate Tech Limited (Registration Number 2025/742289/10) ("Elevate Tech", "we", "us" or "our").
1.2 These Terms constitute a binding agreement between you and Elevate Tech and are concluded electronically in accordance with the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").
1.3 By accessing, browsing, registering on or using the Website, by placing an Order, or by clicking to accept or agree to these Terms where that option is made available to you, you acknowledge that you have read, understood and agree to be bound by these Terms and by all policies incorporated by reference into them.
1.4 If you do not agree to these Terms, you must not access or use the Website and must not place any Order.
1.5 These Terms incorporate by reference, and must be read together with, the following policies, each of which is available on the Website and forms part of the agreement between you and Elevate Tech:
(a) the Privacy Policy; (b) the Cookie Policy; (c) the Returns and Refunds Policy; (d) the Shipping and Delivery Policy; (e) the Warranty Policy; (f) the Disclaimer and Limitation of Liability Policy; (g) the Acceptable Use Policy; (h) the Credit Account Terms and Conditions (where applicable to you); (i) the Website Security and Fraud Prevention Policy; (j) the Product Safety and Installation Disclaimer; (k) the Electronic Communications and Consent Policy; and (l) the Intellectual Property Policy.
1.6 In the event of a conflict between these Terms and any incorporated policy, these Terms prevail in respect of the subject matter governed by these Terms, save where the incorporated policy expressly states that it prevails on a specific matter.
2. Definitions and Interpretation
2.1 In these Terms, unless the context indicates otherwise:
"Business Customer" means any person who accesses the Website or places an Order in the course of a trade, business, profession or occupation, including the categories of customer described in clause 4;
"Business Day" means any day other than a Saturday, Sunday or official public holiday in the Republic of South Africa;
"CPA" means the Consumer Protection Act 68 of 2008, as amended, together with its regulations;
"Confirmation" means the written notice (typically by email) issued by Elevate Tech accepting an Order, as contemplated in clause 6;
"Credit Account" means a trade credit facility approved by Elevate Tech and governed by the Credit Account Terms and Conditions;
"ECTA" means the Electronic Communications and Transactions Act 25 of 2002, as amended;
"Goods" or "Products" means any product, component, part, hardware, electrical or mechanical item, engineering documentation, technical data or other item offered for sale by Elevate Tech through the Website, including Safety-Critical Components;
"Information Officer" means the person designated by Elevate Tech as its Information Officer under POPIA and PAIA, being Wade Wareing (wade@elevatetech.biz);
"Order" means a request submitted by you through the Website (or otherwise accepted by us) to purchase Goods;
"Paystack" means the third-party payment gateway service provider used by Elevate Tech to process electronic payments;
"POPIA" means the Protection of Personal Information Act 4 of 2013, as amended, together with its regulations;
"PAIA" means the Promotion of Access to Information Act 2 of 2000, as amended;
"Safety-Critical Component" means any Product that performs, or contributes to, a safety function in a passenger or freight elevator, lift or vertical transportation system, including (without limitation) safety gear assemblies, limit switches, inverters, guide rails, rail fixation clamps, fishplates, joint plates, T-clips and associated mechanical or electrical components;
"VAT" means value-added tax levied in terms of the Value-Added Tax Act 89 of 1991;
"Website" has the meaning given in clause 1.1;
"you" or "your" means the person accessing the Website or placing an Order, and where that person acts on behalf of a juristic person, includes that juristic person.
2.2 In these Terms, unless the context indicates otherwise:
(a) the singular includes the plural and vice versa; (b) a reference to one gender includes the other genders; (c) a reference to a natural person includes a juristic person and vice versa; (d) headings are for convenience only and do not affect interpretation; (e) a reference to legislation is to that legislation as amended, re-enacted or replaced from time to time; (f) the words "include", "including" and "in particular" are without limitation; (g) where a number of days is prescribed, it is calculated by excluding the first and including the last day, unless the last day is not a Business Day, in which case the last day is the next Business Day; and (h) the rule of construction that an agreement is interpreted against the party responsible for its drafting does not apply.
3. Nature of the Business and the Website
3.1 Elevate Tech is a specialist business-to-business ("B2B") distributor and eCommerce retailer operating within the elevator and vertical transportation industry. We supply mechanical and electrical components, including Safety-Critical Components, to professional customers throughout the Republic of South Africa.
3.2 The Website operates primarily as a B2B online store intended for use by professional and trade customers. The Website, the Goods and the content made available are directed at persons acquiring Goods for purposes of installation, maintenance, modernization, repair or supply within the elevator and vertical transportation industry, and not at the general consuming public.
3.3 Nothing on the Website constitutes the provision of engineering, design, installation, inspection or professional advisory services. You remain solely responsible for determining the suitability, compatibility and lawful application of any Goods you purchase.
3.4 Elevate Tech reserves the right at any time to modify, suspend or discontinue the Website (in whole or in part), any Goods, any pricing, or any feature, with or without notice, and shall not be liable to you or any third party for doing so.
4. Eligibility and Customer Categories
4.1 By using the Website or placing an Order, you warrant that:
(a) you are at least 18 (eighteen) years of age; (b) you have the legal capacity to enter into and be bound by a binding agreement; (c) where you act on behalf of a juristic person, you are duly authorised to bind that juristic person and that juristic person is duly registered and in good standing; (d) all information you provide is true, accurate, current and complete; and (e) you will use the Website and the Goods only for lawful purposes and in accordance with these Terms.
4.2 The Website and the Goods are intended for the following categories of professional customer (and similar trade customers):
(a) elevator maintenance companies; (b) elevator installation contractors; (c) lift modernization specialists; (d) facilities management companies; (e) infrastructure contractors; and (f) property management firms.
4.3 Elevate Tech may, in its sole discretion, decline to register any person, decline to accept any Order, limit quantities, require proof of trade status or professional qualification, or impose additional conditions, including in respect of Safety-Critical Components.
5. Registration and Account Security
5.1 To place certain Orders you may be required to register an account and provide account information, including name, surname, company name, email address, telephone number, physical address and, where applicable, VAT number and company registration number.
5.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@elevatetech.biz of any unauthorised use of, or breach of security relating to, your account.
5.3 You must not share, transfer or assign your account to any other person without our prior written consent.
5.4 We may suspend, restrict or terminate your account where we reasonably suspect a breach of these Terms, fraudulent or unlawful activity, or a risk to the security or integrity of the Website, in accordance with the Website Security and Fraud Prevention Policy and the Acceptable Use Policy.
6. Orders, Formation of Contract and Pricing
6.1 The display of Goods on the Website is an invitation to do business and not an offer. It does not constitute a binding offer capable of acceptance.
6.2 When you submit an Order, you make an offer to purchase the Goods subject to these Terms. An automated acknowledgement of receipt of your Order does not constitute acceptance of your Order.
6.3 A binding contract of sale comes into existence only when Elevate Tech issues a Confirmation accepting your Order, or (if earlier) when we dispatch the Goods to you. Until that time, no contract exists and we may decline or cancel the Order for any lawful reason, including:
(a) unavailability of stock; (b) an error in the price, description, specification or image of the Goods; (c) failure of payment authorisation; (d) suspected fraud or breach of these Terms; or (e) inability to verify your trade status or eligibility.
6.4 All prices are quoted in South African Rand (ZAR) and, unless otherwise stated, are exclusive of VAT, delivery charges and any other applicable taxes, duties or levies, which will be added and reflected before checkout completion or on the applicable invoice.
6.5 We take reasonable care to ensure that prices and product information are correct. However, errors may occur. Where an error in price or description is discovered, we will notify you and you may choose to confirm the Order at the correct price or cancel it. If we are unable to contact you, the Order will be treated as cancelled and any amount paid in respect of the affected Goods will be refunded.
6.6 Prices may change at any time before a Confirmation is issued. The price applicable to an Order is the price set out in the Confirmation.
6.7 Elevate Tech may impose minimum order values, quantity limits, or trade-account requirements in respect of specified Goods, including Safety-Critical Components.
7. Payment
7.1 Payment is processed in South African Rand (ZAR) through the Paystack payment gateway, or by such other method as we may approve in writing.
7.2 Accepted payment methods include:
(a) credit cards; (b) debit cards; (c) electronic funds transfer (EFT); and (d) approved trade Credit Accounts (subject to the Credit Account Terms and Conditions).
7.3 Certain qualifying Business Customers may be granted credit facilities, which may be administered through SAP Business One. The grant, terms, limits and operation of any such facility are governed by the Credit Account Terms and Conditions and are subject to credit assessment and approval at our sole discretion.
7.4 By submitting payment card details, you warrant that you are duly authorised to use the relevant payment method and that there are sufficient funds or credit available to cover the payment.
7.5 We do not store full payment card data on our systems. Card data is processed by Paystack in accordance with applicable payment-industry security standards. Please refer to the Privacy Policy and the Website Security and Fraud Prevention Policy.
7.6 Ownership of Goods passes to you only upon receipt by Elevate Tech of payment in full of all amounts due in respect of those Goods (including VAT and delivery charges). Risk in the Goods passes to you on delivery in accordance with the Shipping and Delivery Policy.
7.7 Where payment is reversed, charged back, dishonoured or otherwise not received, the contract of sale may be cancelled and we reserve all rights, including the right to recover the Goods and to claim damages.
8. Goods, Specifications and Technical Data
8.1 We take reasonable care to describe the Goods accurately. However, descriptions, specifications, drawings, dimensions, weights, performance data, images, engineering documentation and other technical data ("Technical Data") are provided for general guidance only and are subject to the Product Safety and Installation Disclaimer and the Disclaimer and Limitation of Liability Policy.
8.2 Technical Data, including data presented through any product information management ("PIM") system, is provided on an "as is" and "as available" basis. While we endeavour to keep such data accurate and up to date, we do not warrant that it is complete, current, error-free or fit for any particular purpose. Manufacturers may change specifications without notice.
8.3 You are solely responsible for:
(a) verifying that the Goods are suitable, compatible and certified for the specific elevator or vertical transportation system, application and operating conditions in which they will be used; (b) confirming compatibility with existing equipment, components, control systems and installations; (c) ensuring compliance with all applicable laws, standards, codes, regulations and manufacturer requirements; and (d) confirming the qualifications and competence of the persons who will install, integrate, commission, maintain or use the Goods.
8.4 Images and illustrations are for identification purposes only and may not depict exact dimensions, colours, finishes or included accessories. Goods may be supplied in updated or substituted form where the substitute is of equivalent or superior specification.
8.5 Minor variations in dimensions, finish or specification that do not materially affect the function of the Goods do not constitute a defect or a breach of contract.
9. Safety-Critical Components and Professional Installation
9.1 You acknowledge that many of the Goods are Safety-Critical Components used in passenger and freight elevator systems, and that their incorrect selection, installation, integration, commissioning, maintenance or use may create a serious risk to persons and property.
9.2 Elevate Tech strongly recommends, and you accept, that all Goods — and in particular Safety-Critical Components — be selected, installed, integrated, commissioned, tested, inspected, maintained and serviced only by suitably qualified, competent and (where required) licensed or registered elevator and vertical transportation professionals, in accordance with all applicable laws, standards, codes, manufacturer instructions and engineering best practice.
9.3 Elevate Tech supplies Goods only. We do not perform, supervise, certify or accept responsibility for the design, selection (other than the supply of the specific item ordered), installation, integration, commissioning, inspection, testing, maintenance or servicing of any Goods or of any elevator or vertical transportation system.
9.4 You assume full responsibility for the proper and lawful use of the Goods and indemnify Elevate Tech as set out in clause 14 and in the Product Safety and Installation Disclaimer.
10. Delivery, Risk and Title
10.1 Delivery is governed by the Shipping and Delivery Policy, which forms part of these Terms.
10.2 Orders are fulfilled from our warehouses in Cape Town, Johannesburg and Durban, and delivered by approved logistics providers, currently including The Courier Guy and Fastway, together with future approved providers.
10.3 Delivery is currently available within the Republic of South Africa. Expansion to Southern African Development Community (SADC) countries is planned and, when available, will be subject to additional terms.
10.4 Any delivery dates or lead times are estimates only and are not guaranteed. Time is not of the essence in respect of delivery unless expressly agreed in writing.
10.5 Risk in the Goods passes to you on delivery. Ownership passes only on payment in full as provided in clause 7.6.
11. Returns, Refunds and Warranties
11.1 Returns and refunds are governed by the Returns and Refunds Policy. In summary, eligible Goods may be returned within 30 (thirty) days, provided they are unused, in their original packaging, and accompanied by proof of purchase, and subject to inspection and approval.
11.2 Warranties are governed by the Warranty Policy. Save for the manufacturer's warranty (where applicable) and the rights you may have under applicable law (including, where it applies, the CPA), Elevate Tech does not provide any separate warranty beyond its statutory obligations unless expressly stated in writing.
11.3 Nothing in these Terms excludes, limits or restricts any right or remedy that cannot lawfully be excluded, limited or restricted, including rights under the CPA to the extent that the CPA applies.
12. Application of the Consumer Protection Act
12.1 The Website is intended for Business Customers. The CPA does not apply to transactions where the customer is a juristic person whose asset value or annual turnover, at the time of the transaction, equals or exceeds the threshold determined by the Minister under section 6 of the CPA.
12.2 Where the CPA does apply to a transaction, these Terms must be read subject to the CPA, and any provision that is inconsistent with a right conferred by the CPA applies only to the extent permitted by the CPA. The remaining provisions continue to apply.
12.3 Where the CPA does not apply, the common law and the express terms of this agreement govern the rights and obligations of the parties.
13. Limitation of Liability
13.1 This clause must be read together with the Disclaimer and Limitation of Liability Policy, which contains the full limitation, exclusion and indemnity provisions and forms part of these Terms.
13.2 To the maximum extent permitted by law, Elevate Tech, its directors, employees, agents and suppliers shall not be liable for any indirect, incidental, special, consequential or punitive loss or damage, including loss of profit, loss of revenue, loss of business, loss of goodwill, loss of contracts, loss of anticipated savings, downtime, or the cost of substitute goods or services, whether arising in contract, delict (including negligence), statute or otherwise.
13.3 To the maximum extent permitted by law, Elevate Tech's total aggregate liability arising out of or in connection with any Order or these Terms shall not exceed the amount actually paid by you to Elevate Tech for the specific Goods giving rise to the claim.
13.4 Nothing in these Terms excludes or limits liability for death or personal injury caused by our gross negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded or limited.
14. Indemnity
14.1 You indemnify and hold harmless Elevate Tech, its directors, employees, agents and suppliers against any and all claims, demands, actions, liabilities, losses, damages, penalties, fines, costs and expenses (including reasonable legal costs on the attorney-and-own-client scale) arising out of or in connection with:
(a) your breach of these Terms or any incorporated policy; (b) your use of the Website or the Goods; (c) the selection, installation, integration, commissioning, inspection, testing, maintenance, servicing, use, misuse or improper installation of the Goods, including any Safety-Critical Component; (d) your reliance on Technical Data or any PIM-system data; (e) your infringement of any third-party right, including intellectual property rights; or (f) any unlawful, negligent or wrongful act or omission on your part.
14.2 This indemnity is in addition to, and not in substitution for, any other indemnity contained in any incorporated policy, including the Product Safety and Installation Disclaimer.
15. Intellectual Property
15.1 All intellectual property rights in and to the Website and its content are owned by or licensed to Elevate Tech and are protected by law. Your use of the Website is governed by the Intellectual Property Policy and the Acceptable Use Policy.
15.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content solely for the purpose of evaluating and purchasing Goods for your legitimate business purposes. Any other use is prohibited without our prior written consent.
16. Acceptable Use, Security and Fraud Prevention
16.1 Your use of the Website is subject to the Acceptable Use Policy and the Website Security and Fraud Prevention Policy, each of which forms part of these Terms.
16.2 You must not misuse the Website, interfere with its operation or security, attempt unauthorised access, or use it for any fraudulent or unlawful purpose. We may take any action permitted under those policies, including suspension or termination of access and reporting to the relevant authorities.
17. Privacy and Electronic Communications
17.1 We process personal information in accordance with the Privacy Policy and POPIA. The Information Officer is Wade Wareing (wade@elevatetech.biz).
17.2 Your consent to, and our use of, electronic communications and direct marketing is governed by the Electronic Communications and Consent Policy and the Cookie Policy.
17.3 By using the Website, you consent to receiving communications from us electronically, including transactional communications relating to your Orders and account. Such communications satisfy any legal requirement that communications be in writing.
18. Force Majeure
18.1 Elevate Tech shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond its reasonable control, including (without limitation) acts of God, natural disasters, fire, flood, severe weather, epidemic or pandemic, war, terrorism, civil unrest, riot, strikes or other labour disputes, load-shedding or failure of electricity or telecommunications, failure of suppliers or sub-contractors, embargoes, import or export restrictions, cyber-attacks, and changes in law or governmental action ("Force Majeure").
18.2 Where a Force Majeure event continues for more than 30 (thirty) Business Days, either party may cancel the affected Order on written notice, in which case any amount paid for undelivered Goods will be refunded, without further liability on either side.
19. Breach and Termination
19.1 If you breach any of these Terms and, where the breach is capable of remedy, fail to remedy it within 7 (seven) Business Days of written notice requiring you to do so, we may, without prejudice to any other right or remedy, suspend or terminate your access to the Website, cancel any pending Order, and claim damages.
19.2 We may suspend or terminate access immediately, without prior notice, where we reasonably suspect fraud, unlawful conduct, or a threat to the security or integrity of the Website or other users.
19.3 Termination does not affect any rights, remedies, obligations or liabilities that have accrued up to the date of termination, including the right to claim in respect of any prior breach. Clauses which by their nature should survive termination (including clauses 13, 14, 15, 20 and 21) survive.
20. Dispute Resolution
20.1 The parties shall use reasonable endeavours to resolve any dispute arising out of or in connection with these Terms amicably through good-faith negotiation between senior representatives within 15 (fifteen) Business Days of written notice of the dispute.
20.2 If the dispute is not resolved through negotiation, the parties shall refer it to mediation administered by a mediator agreed between them or, failing agreement, nominated by the Arbitration Foundation of Southern Africa ("AFSA"), with each party bearing its own costs and sharing the mediator's fees equally.
20.3 If the dispute is not resolved through mediation within 30 (thirty) Business Days, either party may refer the dispute to arbitration in Cape Town in accordance with the rules of AFSA, before a single arbitrator agreed between the parties or, failing agreement, appointed by AFSA. The arbitration shall be conducted in English and the decision of the arbitrator shall be final and binding.
20.4 Nothing in this clause prevents a party from approaching a court of competent jurisdiction for urgent or interim relief, or to enforce an arbitration award. The parties consent to the non-exclusive jurisdiction of the Western Cape Division of the High Court of South Africa (Cape Town).
20.5 This clause does not limit any right you may have to refer a dispute to a tribunal, ombud, regulator or court where applicable law (including the CPA) confers such a right.
21. Governing Law and Jurisdiction
21.1 These Terms, and any dispute or matter arising out of or in connection with them, are governed by and construed in accordance with the laws of the Republic of South Africa.
21.2 Subject to clause 20, the parties consent to the jurisdiction of the courts of the Republic of South Africa, and in particular the Western Cape Division of the High Court (Cape Town).
22. General
22.1 Entire agreement. These Terms, together with the policies incorporated by reference, constitute the entire agreement between the parties in respect of their subject matter and supersede all prior representations, agreements and understandings.
22.2 Amendment. Elevate Tech may amend these Terms from time to time by posting the updated version on the Website. The amended Terms take effect on publication. The version applicable to an Order is the version in force at the date the Order is placed. Your continued use of the Website after publication of amended Terms constitutes acceptance of those amendments. We will indicate the "Effective Date" and "Version" at the top of these Terms.
22.3 Severability. Each provision of these Terms is severable. If any provision is found to be invalid, unlawful or unenforceable, it will be severed and the remaining provisions will continue in full force.
22.4 Waiver. No relaxation or indulgence granted by Elevate Tech constitutes a waiver of its rights, and no waiver is effective unless reduced to writing and signed by Elevate Tech.
22.5 Cession and assignment. You may not cede, assign, delegate or otherwise transfer any of your rights or obligations under these Terms without our prior written consent. Elevate Tech may cede, assign or delegate any of its rights or obligations to a third party.
22.6 No partnership or agency. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between the parties.
22.7 Notices. Notices to Elevate Tech must be sent to support@elevatetech.biz. Notices to you may be sent to the email or physical address associated with your account. A notice sent by email is deemed received on the first Business Day after sending, unless the contrary is proved.
22.8 Electronic transactions. The parties agree that data messages and electronic records satisfy any requirement of writing, signature, original or retention under applicable law, in accordance with ECTA.
23. Contact Details and Statutory Information
In accordance with section 43 of ECTA, the following information is provided:
- Legal name: Elevate Tech Limited
- Registration number: 2025/742289/10
- VAT/Tax number: 9860279190
- Registered/physical address: 24 Price Drive, Constantia, Cape Town, Western Cape, 7806, South Africa
- Website: https://store.elevatetech.biz
- Support email: support@elevatetech.biz
- Information Officer: Wade Wareing — wade@elevatetech.biz
- Telephone: Not currently published; please contact us by email.
For all queries relating to these Terms, please contact support@elevatetech.biz.
These Terms and Conditions of Sale and Website Use should be read together with all other policies published on the Website. By using the Website or placing an Order, you confirm that you have read and accepted these Terms.